Terms & Conditions

Lucy Jayne Makeup Terms & Conditions


Travel Expenses
10 miles total travel is included per appointment. For distances over 10 miles, the travel charges are 45p per mile. Journeys over 1.30mins an additional £10 per 30 mins will be added to the mileage.

  • Congestion Charge – Traveling inside the congestion charge zone is payable by the client.
  • Parking – Expenses are charged to the client.

Consultation Venue

Consultations are carried out at Lucy’s address in Herne Bay, as she has a consultation room with plenty of space and natural light. Perfect for your wedding makeup trial! If it proves difficult to get yourself and bridal party to Lucy, please contact her to discuss.

Single Bookings

Single bridal bookings made on a Friday and Saturday within peak times (1st April – 31st October) will have an additional charge of £20.00.

 Payment Terms

To secure your wedding date in advance of your wedding day and consultation, a non-refundable deposit is required to confirm your wedding date.

  • Peak wedding weekend bookings from June – September will require a 50% deposit of the total invoice amount.
  • For any dates throughout the rest of the year a deposit of 30% of the total invoice amount is required.

This is deducted from your wedding day makeup and can be paid by BACS, or Cash.
The deposit is required within 14 days to secure your booking, otherwise your date will be made available to other brides. The consultation fee is required at the consultation date and the wedding day fee is required least 10 days in advance of your wedding day by BACS.

Failure to make payment will result in cancelation of your booking.

If booking with a minimum of 3 weeks prior to your wedding date full payment is required at your consultation.


  • Cancelation of the booking by myself will result in a refund of 100% of costs already paid by the client. In the unlikely event that I am unable to make your wedding appointment due to personal emergency, act of god, and severe illness I will try to find you an alternative makeup artist whom I highly recommend. They will receive a brief and any products required that they might not have in their kit.
  • Cancellation of the booking by the client – Any payments that may have been made will not be refunded. Should you need to cancel any appointment please contact Lucy Jayne as soon as possible. If a full cancellation is made within 28 days of the wedding date 30% of the final balance will still be required. If the cancellation is made within 7 days of the booking the full balance is still required.

Lucy is happy to make adjustments to the bridal party numbers but if there are any members that cancel less than 4 weeks prior to the wedding date the client will incur a surcharge of 30% of the cost of what was quoted for them.

If consultation bookings are cancelled or rescheduled giving less than 24 hour’s notice the client will incur a surcharge of £30. In extreme circumstances this may be wavered but it is up to Lucy Jayne’s discretion.

Sunday & Bank Holiday Bookings

£50 surcharge applies for Sunday or Bank Holidays.

£30 For out of hour bookings made before 7.30am.

I do not take consultation bookings on a Saturday, Sunday or Bank Holiday (I am able to accommodate this in extreme circumstances).

Client Responsibility
It’s the clients responsibly to make Lucy Jayne aware of any known allergies or skin sensitivities that they or their bridal party may have, and if so Lucy highly recommends a consultation. If on the rare occasion that any of the bridal party have any contagious skin infections Lucy will refuse treatment.

Lucy Jayne is not liable for any suppliers that she recommends. Lucy has public liability cover and is insured by Professional Beauty Direct.

Image Usage

Lucy Jayne make photograph you at your consultation and wedding day and send you the photos as a keepsake. They will be used for social media use and portfolio, please state if you would not like any photos taken/used for marketing.